Last updated
This website is operated by Copperline Auto.
Notice at Collection
This summary lists the personal information we collect, why we collect it and how long we keep it. The sections below explain each point in more detail.
| Category | Examples | Why we collect it |
|---|---|---|
| Identifiers and contact details | Name, phone number, ZIP code | To connect your call or request with a local repair shop and to follow up on it |
| Vehicle and request details | Year, make, model, the service you need, your message | To pass your request to the shop so it can prepare an estimate |
| Call information | Your phone number, the date, time and length of the call, and a recording if the call is recorded | To route the call, confirm it was connected and handle billing for connected calls |
| Device and usage data | IP address, browser type, pages viewed, the page you came from, campaign tags in the link you followed | To run and secure the website and to see which pages lead to requests |
We keep this information for 24 months after your last request or call, unless the law requires us to keep it longer. Records that show you agreed to be contacted may be kept longer so we can prove that consent.
We do not sell your personal information and do not share it for cross-context behavioral advertising. We do not collect sensitive personal information as the CCPA defines it.
What We Collect and Where It Comes From
- From you. When you fill out the request form or call the number on this website, you give us your contact details and information about your vehicle and the repair you need.
- Automatically. When you visit the website, our servers and the tools we use record technical data such as your IP address, browser type, pages viewed and the link that brought you here.
- From call handling. The company that routes our calls tells us whether a call was connected and how long it lasted.
How We Use Personal Information
- To connect your call or request with a local auto repair shop in Los Angeles.
- To contact you about your request, when you have agreed to that (see TCPA Consent).
- To confirm which calls and requests were connected, which is how Copperline is paid.
- To run, protect and improve the website, and to prevent spam and fraud.
- To meet legal obligations and to respond to lawful requests from authorities.
How Your Request Reaches a Repair Shop
When you call or send a request, you are asking us to connect you with a local auto repair shop. To do that, we, or the company that routes our calls, pass your call or your contact details and request to a repair shop or to the advertiser that handles calls for that shop. This disclosure happens at your direction, to provide the service you asked for.
The repair shop is an independent business. It uses your information under its own privacy practices, and Copperline does not control how it does so. How Copperline is paid is explained in our Referral & Advertiser Disclosure.
Service Providers
We use service providers to run this website and the service: website hosting, email delivery, call routing and tracking, and form processing. They may use personal information only to provide their services to us and must protect it.
Cookies and Similar Technologies
This website currently uses only the cookies it needs to work, for example to protect the request form from spam. We do not use advertising cookies. If we add analytics or advertising tools, we will update this policy and show a cookie notice that lets you make choices.
You can block or delete cookies in your browser settings. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale and sharing of your personal information. Because there is no common standard for "Do Not Track" signals, we rely on GPC instead.
Your California Privacy Rights
If you live in California, you have the right to:
- Know what personal information we have collected about you, where it came from, why we collected it and to whom we disclosed it.
- Delete personal information we collected from you, subject to legal exceptions.
- Correct personal information that is inaccurate.
- Opt out of the sale or sharing of your personal information. See Do Not Sell or Share My Personal Information.
- Not be discriminated against for using any of these rights.
To make a request, use our contact page. Tell us the phone number or email address you used with us so we can find your information. We will confirm your request within 10 business days and respond within 45 calendar days. If we need more time, we will tell you why, and we may extend the period by another 45 days.
We verify requests by matching the details you give us with the information we hold. You can use an authorized agent; we may ask the agent for proof that you gave permission and may ask you to confirm your identity directly.
California residents may also ask whether we disclosed personal information to third parties for their own direct marketing in the past year. We do not make such disclosures.
Children
This website is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.
Security
We use reasonable technical and organizational measures to protect personal information. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.
Links to Other Websites
This website links to other sites, such as the Bureau of Automotive Repair and NHTSA. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows when it last changed. If we make material changes, we will update this page before they take effect.
Contact Us
For questions about this policy or to use your privacy rights, use our contact page. If you need this policy in another format because of a disability, contact us the same way.